What do you need help with?
Account Registration
Everything you need to know about opening a new account, verification, and logging in.
Deposits & Withdrawals
A complete guide to depositing and withdrawing via bKash, Nagad, and Rocket.
Bonuses & Offers
Details on welcome bonuses, cashback, free bets, and vouchers.
Betting Issues
Assistance with bet cancellations, odds changes, cash out, and live betting.
App & Tech
Mobile app download, browser troubleshooting, and device-related guides.
Security & Privacy
Password changes, two-factor authentication, and account security.
About the 7zet Help Center
Running into a small issue on an online platform is perfectly normal. That's exactly why the 7zet Help Center exists — so you can find the right answer quickly instead of searching on your own. Deposit not going through? Forgotten your password? Confused about bonus terms? You'll find clear answers to all of this right here.
7zet has built its entire Help Center in Bengali with Bangladeshi users in mind. No need to struggle through complex rules written in English — every topic is explained in plain, straightforward Bengali so both new and experienced users can understand with ease.
On top of the Help Center, 7zet's live chat support is available 24/7. Our Bangla-speaking agents typically respond within five minutes. So if something feels complicated, don't hesitate — just reach out via live chat.
"You don't have to figure things out alone at 7zet. Our Help Center and support team are always here for you."
Account Registration & Verification
Opening an account on 7zet is simple and takes just a few minutes. Here's a step-by-step walkthrough of the entire registration process.
1
Go to the Registration Page
Go to the 7zet registration page and fill out the form using your mobile number or email address.
2
Verify Your Details
Verify your number using the OTP sent to your mobile. If you registered with an email address, click the verification link sent to your inbox.
3
Complete Your Profile
Enter your full name, date of birth, and address correctly — these details will be checked at the time of withdrawal.
4
ID Verification
Before your first withdrawal, you'll need to upload a photo of your National ID card or passport. Verification is usually approved within 24 hours.
5
Start Betting
Once your account is active, make a deposit, claim your welcome bonus, and start betting on your favourite games.
Important: Each person may only register one account. Multiple accounts will be closed and any associated bonuses will be forfeited. Please make sure all details you provide at registration are accurate.
Deposit & Withdrawal Guide
7zet's payment system is built with everyday Bangladeshi users in mind. You can deposit and withdraw using bKash, Nagad, Rocket, or bank transfer — with no hidden charges.
Deposit
- Starting from a minimum of ৳300
- bKash / Nagad / Rocket
- Usually instant credit
- No deposit fees
Withdrawal
- Minimum ৳500
- bKash/Nagad: 15 minutes – 2 hours
- Bank transfers: up to 24 hours
- ID verification required for first withdrawal
If your balance doesn't appear after a deposit, wait 2–5 minutes first. If the issue persists, contact live chat with your transaction ID. For withdrawal delays, reach out with your transaction ID as well — 7zet typically resolves issues within one hour.
Please note: Withdrawals can only be made to the same payment method used for the deposit. To withdraw bonus funds, you must first meet the applicable wagering requirements.
Bonus & Offers Support
7zet offers a wide range of bonuses — welcome bonuses, reload bonuses, cashback offers, free bets, and VIP rewards — each with its own terms and conditions. Here's a quick breakdown of the most common bonus-related questions.
What is a wagering requirement? Say you receive a ৳1,000 bonus with a 10x wagering requirement. That means you need to place a total of ৳10,000 in bets before you can withdraw the bonus funds. Any bets placed using the bonus count toward this requirement, whether you win or lose.
Can bonuses be used on all games? Most bonuses can be used on Sports Betting and casino games, though some offers are limited to specific games or sections. Always read the "Terms & Conditions" on each bonus page carefully.
What to Do If You Don't Receive Your Bonus Some bonuses require a promo code or a deposit within a specific timeframe to activate. If you've met all the conditions but still haven't received your bonus, contact us right away via live chat with your transaction details. The 7zet support team will look into it and sort it out quickly.
FAQ
Click the "Forgot Password" button on the login page. Enter your registered mobile number or email address — an OTP or reset link will be sent to you. Use it to set a new password. If you no longer have access to your mobile number or email, contact us via live chat and we'll verify your identity to assist you.
Wait five minutes first, as network delays can occasionally cause a slight lag. If the funds still haven't arrived, grab the Transaction ID (TrxID) from bKash/Nagad and reach out via 7zet live chat. Most cases are resolved within 15–30 minutes.
Your account may be blocked due to multiple incorrect password attempts, suspicious login activity, or incomplete verification. Email us at support@7zet.net or contact us via live chat with your registered mobile number to verify your identity. In most cases, your account can be restored within a few hours.
Android users can download the APK file from the "Download App" option on the 7zet website. Before installing, enable "Install from unknown sources" in your phone's settings. iPhone users can add the website to their home screen via Safari for an app-like experience.
bKash and Nagad withdrawals typically arrive within 15 minutes to 2 hours. Rocket and bank transfers can take up to 24 hours. Your first withdrawal may take a little longer due to the ID verification process. Pending wagering requirements can also put a hold on your withdrawal.
7zet's live chat support is available 24 hours a day, 7 days a week. Bengali-speaking agents typically respond within five minutes. Support is uninterrupted even late at night or on public holidays.
Yes. If a match is cancelled or postponed, the stake for that bet will be automatically refunded to your balance. For accumulator bets, if one match is cancelled, that leg is removed and the odds are recalculated based on the remaining legs.
To change your email address or mobile number after registration, you'll need to go through ID verification via live chat or email support. Other details such as your address can be updated directly from your profile settings.
